Frequently Asked Questions
Your guide to our artisanal menswear and personalized service.
How long does it take for my order to ship?
In-stock items typically ship within 1-2 business days. For our 'Made-to-Order' or 'Group Buy' items, please refer to the specific lead times listed on the product page, which usually range from 4 to 8 weeks.
What is your return policy for tailored items?
We accept returns on unworn, unwashed stock items within 14 days of delivery. However, custom commissions, made-to-measure trousers, and final sale items are not eligible for return or exchange.
How do I determine my correct size in Epaulet trousers?
Our trousers generally run true to size, but we recommend comparing our detailed size chart measurements against a pair of pants you already own. If you are between sizes, we suggest sizing up, as our garments feature a generous seam allowance for easy tailoring.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express and USPS Priority Mail. Please note that international customers are responsible for any customs duties or import taxes incurred by their local government.
Can I request a specific fabric for a custom order?
Absolutely. Through our 'Individualized' program, we offer access to hundreds of deadstock and premium fabrics from world-renowned mills. Contact our team to discuss specific seasonal swatches and silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment payments through Shop Pay.